Privacy Policy


HandSteady Ltd has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online. We will always treat the information we collect from you as personal and confidential. Your details will be used to complete orders, provide you with the best possible service and enable us to send you information about promotional offers and new products or services.

Consent for Collection, Use and Disclosure

Your use of the HandSteady Ltd site and/or your registration for HandSteady Ltd products, emails, videos and other materials using “opt-in” forms constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the HandSteady Ltd site.

HandSteady Ltd may occasionally update this Privacy Policy and will post the changes at this or another specified location.

A customer may withdraw his or her consent for collection, use and disclosure at any time. Please note that, if you do, HandSteady Ltd may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any HandSteady Ltd product and you request a refund, the guarantee will be honoured.

Accountability

HandSteady Ltd collects, at the time of your registration and your sign-on to its web site, certain 'personal information' (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).

HandSteady Ltd has implemented this Privacy Policy to protect personal information received from its customers and prospective customers and to respond to any enquiries. HandSteady Ltd is a company registered in England and Wales, no. 06575782. VAT no GB 115 9619 04.The Privacy Policy also provides that HandSteady Ltd will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on HandSteady Ltd’s behalf.

Purposes for Collecting Personal Information

HandSteady collects and uses personal information for the following Identified Purposes:
1. to understand customer needs regarding HandSteady Ltd’s services and products;
2. to fulfil your requests for products, services or information;
3. to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from HandSteady Ltd, its affiliates and third parties;
4. to allow customers to access limited-entry areas of HandSteady Ltd's site;
5. to personalize some of our services and products for you and to deliver targeted advertisements and offers from HandSteady Ltd and third parties;
6. to bill accounts and maintain payment records;
7. to comply with any applicable law, regulation, legal process or government request;
8. to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the HandSteady Ltd site or any HandSteady Ltd product or service;
9. to protect the services, products or rights of HandSteady Ltd, including but not limited to the security or integrity of the HandSteady Ltd site; and
10. to identify and resolve technical problems concerning HandSteady Ltd's site, products and services.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

Limiting the Collection of Personal Information

HandSteady Ltd limits its collection of personal information to only that information which is necessary for the Identified Purposes. HandSteady Ltd does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the HandSteady Ltd web site, a cookie may be placed on your computer or the cookie may be read if you have visited the HandSteady Ltd site previously. HandSteady Ltd uses cookies to allow HandSteady Ltd to determine which products and services you have already purchased so that HandSteady Ltd does not provide redundant information to you, and, if you are an HandSteady Ltd affiliate, to track HandSteady Ltd sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the HandSteady Ltd web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the HandSteady Ltd site.

Disclosure, Processing and Retention

HandSteady Ltd does not sell, rent or disclose your personal information to anyone else, except:

1. to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
2. a very limited amount, and in very few cases, to HandSteady Ltd's employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on HandSteady Ltd’s behalf for any of the Identified Purposes;
3. as necessary if HandSteady Ltd has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with HandSteady Ltd's rights or property, other users of HandSteady Ltd's web site, products or services, or anyone else that could be harmed by such activities; and
4. to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that HandSteady Ltd or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the United States, or in any other country in which HandSteady Ltd or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed from our database), HandSteady Ltd will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove HandSteady Ltd's compliance with any applicable law.

Accuracy of Personal Information

HandSteady Ltd will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing HandSteady Ltd about changes to their personal information. HandSteady Ltd will use new or updated personal information it receives from customers to update its own records.

Security Safeguards

HandSteady Ltd will use reasonable efforts to protect customers' personal information. For all orders, we use Infusionsoft and 128 Bit Secure Socket Layers.

Access to Personal Information

HandSteady Ltd will afford you a reasonable opportunity to review the personal information in your file, if you so request by writing to:

HandSteady Ltd
PO Box 6170
Kenilworth CV8 9FD
United Kingdom

If HandSteady Ltd is not able to provide access to some aspect of a customer's personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting HandSteady Ltd as described above. HandSteady Ltd will promptly correct such personal information

Last updated:08.10.12

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