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Terms



Welcome to handsteady.com. HandSteady Ltd provides websites features to you subject to the following conditions. If you visit or shop at handSteady.com, you accept these conditions. It applies to all products and services issued by handSteady Ltd.

Opening Hours

You can order on our secure order page at any time, 24 hours, 7 days a week. Our team work from Monday – Friday 9 am – 5 pm British time. We close for national holidays.

Shipping

When you order handSteady you'll instantly receive a receipt. Your order will then be sent to our fulfilment team who will place your new handSteady in a card box to ensure it arrives safely at your chosen location.

We aim to despatch all orders within 1 working day (Monday-Friday) and on the same day if you order on our secure order page before 12-noon British time

We’ll ship your order using first class royal mail or priority air mail. It takes 2 working days for UK orders and 2 weeks for international orders.

In the unlikely event that we’ve taken a payment when we’re out of stock, we’ll email you to ask if you’d like to cancel your order or would be happy to wait until we have handSteady next in stock.

We charge all applicable sales taxes. We don't use tracked shipping for small order quantities. Ownership and the ‘risk’ of the goods pass to you the customer upon delivery of the goods.

Returns Policy

If you're a consumer and order on our secure order page then you get a money back guarantee for 90 days from the time of your order. We will give you a full refund minus only shipping and handling fees.

You will be responsible for the cost of packaging and posting for returning the goods. If you're an organisation and buying in bulk, then this returns policy doesn't apply.

Cancellations Policy

If you have placed an order, it is yet to be despatched and you wish to cancel or change your order, then please email support@handsteady.com immediately detailing if you’d like the order to be cancelled or how you’d like it to be modified.

If your order has already been despatched then you can either refuse delivery, upon which we’ll issue a full refund, or if you receive the orders then please refer to the returns policy below, but please note that if you’re returning goods and you’ve accepted receipt of them, you will be responsible for the cost of packaging and posting for returning the goods. If your package is returned to us as undeliverable you will be issued a full refund.

Warranty

You have a 12 month instant replacement warranty. handSteady cups are extremely strong and robust but in the unlikely event of a product fault, you can simply email a photo of the damage to support@handsteady.com and we'll instantly send a replacement right out to you, free of charge. Alternatively, you can send your cup to handSteady Ltd, 3 Princes Drive, Kenilworth, CV8 2FD, UK with a note saying you'd like a refund and some proof of purchase with the date such as your email address used to order the product.

Security policy

We take security very seriously at handSteady limited. Your order on our secure order page is 256 bit SSL encrypted by GoDaddy and secured by PayPal and Sage Pay, provoviding security for all of your personal information.

Sage Pay is accredited by Trustwave. They are the largest independent payment service provider in the UK. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), is PCI DSS compliant and maintains regular security audits. They process payments for many businesses, including ours.

Customer Services

We aim to be really helpful and our main way of keeping in touch is by email. We welcome feedback, comments and questions.

Force Majeure

We is not liable for failure to perform its obligations if such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Last updated: 5 December 2015

Demonstration video

Here’s showing how the handSteady works:

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